Frequently Asked Questions (FAQ)
♥ How long does it take to receive my order?
All orders leave our studio in about 5-7 business days. Therefore, US customers can expect to receive packages in about 2 weeks from the day of purchase. However, orders made by voucher codes will be shipped according to each website's vouchers/redemption details.
International customers can expect to receive the package in 2-3 weeks to receive the package. However, it can take longer since different countries have different customs regulations.
♥ Can I expedite shipping?
Yes, at checkout, you can choose 'rush order' option for $25 to have the package delivered in a week (US only).
♥ I've made a purchase few days ago. Can I have a tracking number?
Please log in to your account to see your tracking number. We also send you a tracking number by email once your package ships out.
For all International orders, we email Customs Form number to each customer once the item is shipped. Please note that you can track your package with your customs form number through http://www.usps.com/ upto US borders only.
♥ What Carrier do you use?
All our items are shipped via USPS.
♥ What payment methods do you accept?
We accept major credit cards (Visa, Master Card, American Express, Discover) and PayPal. If you are paying with the credit card, you do not need a PayPal account to place your order. Please note that PayPal is a form of a payment but also our shopping cart name which you can purchase with your credit card.
♥ I already made a purchase but forgot to use my coupon code. Can I still get a discount?
Sorry, but if you already made a purchase, we cannot give a discount. However, we have plenty of promotions through our newsletters and facebook, so please consider signing up for our newsletter and join our facebook page for your future purchases. If you have a trouble finding a place to put the coupon code, please stop your ordering process and contact us before placing your order.
♥ I have more than one coupon codes / voucher codes. Can I use them toward my one order?
Sorry, only ONE Coupon Code or Voucher Code can be used toward ONE TRANSACTION.
♥ Can coupon codes or voucher codes used toward shipping fee and taxes?
No, coupon codes and voucher codes are used only toward product purchases.
♥ I am paying with PayPal and I cannot redeem my coupon code. How can I receive discount?
If you are paying with a credit card, you can redeem your coupon code at checkout. However, we are not able to install coupon code to PayPal yet, so please email us at email@example.com after your purchase with your order# and coupon code. We'll be glad to refund your discount right away.
♥ Can you stamp on the back of the name charms?
All our hand stamped jewelry can only be stamped on one side except for a double sided guitar pick and a thick heart charm. All characters have fairly deep impressions which leave slight embossed marks on the back. Therefore, only one side can be stamped.
♥ Do you gift wrap?
All our items are shipped in a Gift Box with a satin/velvet jewelry pouch and a small jewelry polishing pad. It's perfect for a gift giving in any occasion!
♥ The item I would like to purchase is a GIFT for someone else. Can you ship directly to that person?
Yes, if you would like the item to be shipped to someone else as a gift, please simply write the gift receiver's shipping address in the Shippping Address next to Billing Address. We do not send the invoice in the package since you can log into your account to see your invoice.
♥ How do I care for the sterling silver or 14K gold filled jewelry I buy from your store?
With proper care, you can enjoy sterling silver and 14k gold filled jewelry for a life time. You can store your jewelry in a zip lock bag provided to avoid getting tarnished (oxidized). Once tarnished, you can easily remove them by using a good quality, soft jewelry polishing cloth/pad provided with each purchase. You can wash with soap after polishing your jewelry for extra shine. All jewelry should avoid contact with chlorine, perfume and other harsh chemicals so you can enjoy your jewelry or a long time after the purchase.